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Total Quality Management (codice 91936)

Curriculum: Global Economy and Business del corso di Global economy and business
Programmazione per l'A.A.: 2020/2021

Appelli d'esame: Calendario - Prenotazioni
Orari del corso di Global economy and business: apri


Crediti Formativi Universitari (CFU): 6
Settore Scientifico Disciplinare (SSD): SECS-P/13
Ambito disciplinare: Attività formative affini o integrative
Attività: Attività formative affini ed integrative (C)
Ore aula: 42

Canale unico
  • Docente: CAPPELLI LUCIO Scheda informativa del docente CAPPELLI

Obiettivi:

Programma:
• Quality and economic theory (2 weeks)
- price and quality
- the role of information
- adverse selection and moral hazard
In this first chapter the problem of quality is considered from the economic theory point of view. The intention of the chapter is to provide the students with the theoretical connection between the concept of quality and its economic origin.

• History and evolution in the meaning of quality (2 weeks)
- quality and markets changes
- the role of the consumer
- quality in the industrialization process
- the “pioneers” of quality
- the Japanese “revolution” (CWQC)
- from “quality control” to “quality management”
- the principles of the Total Quality
The chapter furnish a brief survey about the historical evolution of the concept of quality, starting just before the industrializing process, throughout the market changing, toward the role of the “pioneers of quality” and the appearance of the Company Wide Quality Control in Japan. The aim of the chapter is to help the students to place the quality concept and its evolution inside a correct geographical and historical location.

• Total Quality Management: principles and tools (4 weeks)
1. The basic principles of TQM and the strategic tools:
- the continual improvement
- the involvement of the human resources
- the role of the organization leadership
- the involvement of the supplies
- the customer satisfaction
2. The technical tools:
- the seven basic control tools
- the PDCA method
- the Quality Function Deployment
- the benchmarking
- six sigma;
- Balanced ScoreCards;
- ISO 9001:2000
In this chapter the principles of the Total Quality Management are examined and some technical tools are considered. The goal is to give the students the basis to recognize quality and its related instruments as a strategic method to manage both the particular company processes and the organization as a whole.

• The way to excellence (3 weeks)
- quality versus excellence?
- the Kano’s approach
- the EFQM model
- the CAF model
- the self-assessment approach
The chapter considers some models that implement the concept of excellence in their principles. The aim of this section is to give to the students a valid suggestion about the developments forward the quality question, with a particular attention to the European context.

Focus and case studies are dealt with along with the theoretical aspects. The purpose is to allow the students to better value what seen before by studying some typical models and some practical cases.

Testi:
The appropriate material for the exam will be selected and partly distributed by the teacher during the course.
Students not attending the course are free to adopt texts and other sources (articles, websites), but covering the topics of the program.
Anyhow, some interesting books, articles and sites are listed below.

BOOKS
Vincent K. Omachonu, Joel E. Ross: “Principles of Total Quality”, third edition, CRC Press.
Stephen George, Arnold Weimerskirch: Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies, John Wiley & Son.

ARTICLES
Joseph E. Stiglitz: “The causes and consequences on the dependence of quality on price”, Journal of Economic Literature, 1987, pp. 1-48.

INTERNET SITES
Asymmetric information
http://en.wikipedia.org/wiki/Information_asymmetry
http://nobelprize.org/nobel_prizes/economics/laureates/2001/public.html
Cost of quality
http://www.mindtools.com/pages/article/newTMC_87.htm
http://www.kaner.com/qualcost.htm
http://sirkan.iit.bme.hu/~balla/balla/Oktatasi-foliak-2009/English/SQM15-recapitulation.ppt#279,18,Cost of quality
http://www.asq.org/learn-about-quality/cost-of-quality/overview/overview.html
Efqm & caf model
http://www.efqm.org/Default.aspx?tabid=35
http://www.eknowledgecenter.com/articles/1010/1010.htm
http://www.eipa.nl/CAF/FAQ/CAF_FAQ.htm
Kano model
http://www.kanomodel.com/
History of quality
http://www.bpir.com/total-quality-management-history-of-tqm-and-business-excellence-bpir.com.html


Total Quality Management (codice 91936)

Curriculum: Dual Degree with Samara State University of Economics del corso di Global economy and business
Programmazione per l'A.A.: 2020/2021

Appelli d'esame: Calendario - Prenotazioni
Orari del corso di Global economy and business: apri


Crediti Formativi Universitari (CFU): 6,00
Settore Scientifico Disciplinare (SSD): SECS-P/13
Ambito disciplinare: Attività formative affini o integrative
Attività: Attività formative affini ed integrative (C)
Ore aula: 42

Canale unico

Obiettivi:

Programma:
• Quality and economic theory (2 weeks)
- price and quality
- the role of information
- adverse selection and moral hazard
In this first chapter the problem of quality is considered from the economic theory point of view. The intention of the chapter is to provide the students with the theoretical connection between the concept of quality and its economic origin.

• History and evolution in the meaning of quality (2 weeks)
- quality and markets changes
- the role of the consumer
- quality in the industrialization process
- the “pioneers” of quality
- the Japanese “revolution” (CWQC)
- from “quality control” to “quality management”
- the principles of the Total Quality
The chapter furnish a brief survey about the historical evolution of the concept of quality, starting just before the industrializing process, throughout the market changing, toward the role of the “pioneers of quality” and the appearance of the Company Wide Quality Control in Japan. The aim of the chapter is to help the students to place the quality concept and its evolution inside a correct geographical and historical location.

• Total Quality Management: principles and tools (4 weeks)
1. The basic principles of TQM and the strategic tools:
- the continual improvement
- the involvement of the human resources
- the role of the organization leadership
- the involvement of the supplies
- the customer satisfaction
2. The technical tools:
- the seven basic control tools
- the PDCA method
- the Quality Function Deployment
- the benchmarking
- six sigma;
- Balanced ScoreCards;
- ISO 9001:2000
In this chapter the principles of the Total Quality Management are examined and some technical tools are considered. The goal is to give the students the basis to recognize quality and its related instruments as a strategic method to manage both the particular company processes and the organization as a whole.

• The way to excellence (3 weeks)
- quality versus excellence?
- the Kano’s approach
- the EFQM model
- the CAF model
- the self-assessment approach
The chapter considers some models that implement the concept of excellence in their principles. The aim of this section is to give to the students a valid suggestion about the developments forward the quality question, with a particular attention to the European context.

Focus and case studies are dealt with along with the theoretical aspects. The purpose is to allow the students to better value what seen before by studying some typical models and some practical cases.

Testi:
The appropriate material for the exam will be selected and partly distributed by the teacher during the course.
Students not attending the course are free to adopt texts and other sources (articles, websites), but covering the topics of the program.
Anyhow, some interesting books, articles and sites are listed below.

BOOKS
Vincent K. Omachonu, Joel E. Ross: “Principles of Total Quality”, third edition, CRC Press.
Stephen George, Arnold Weimerskirch: Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies, John Wiley & Son.

ARTICLES
Joseph E. Stiglitz: “The causes and consequences on the dependence of quality on price”, Journal of Economic Literature, 1987, pp. 1-48.

INTERNET SITES
Asymmetric information
http://en.wikipedia.org/wiki/Information_asymmetry
http://nobelprize.org/nobel_prizes/economics/laureates/2001/public.html
Cost of quality
http://www.mindtools.com/pages/article/newTMC_87.htm
http://www.kaner.com/qualcost.htm
http://sirkan.iit.bme.hu/~balla/balla/Oktatasi-foliak-2009/English/SQM15-recapitulation.ppt#279,18,Cost of quality
http://www.asq.org/learn-about-quality/cost-of-quality/overview/overview.html
Efqm & caf model
http://www.efqm.org/Default.aspx?tabid=35
http://www.eknowledgecenter.com/articles/1010/1010.htm
http://www.eipa.nl/CAF/FAQ/CAF_FAQ.htm
Kano model
http://www.kanomodel.com/
History of quality
http://www.bpir.com/total-quality-management-history-of-tqm-and-business-excellence-bpir.com.html


[Ultima modifica: mercoledì 30 novembre 2016]